Account supposed to be deactivated - it didn't

Hi,

Last month before leaving Perth for a long (3 months or so) vacation, I had called customer support to deactivate my account prior to leaving. They didn't, and now I'm going to be charged for one extra month (Dec 25 ~ Jan 24). I'm outside the country and won't be back until the middle of February.

I was paying for a 79 plan and my contract had long since ended (I'm just continuing the plan) but since I'm also moving, I had decided that the termination of the service/plan/account to be permanent. Turns out that whoever that's at the other end of the line didn't do a good job.

Anyway, calling customer support is not an option because I'm staying in the rural area where the internet isn't accessible until I get to the town areas. Would be appreciated if there's any options you guys can give me to work with.

Thanks in advance.

Comments

#1

ozzcaddy-MODERATOR wrote 4 years ago

The only thing I can suggest is to email Vivid Customer Support - Requesting Accounts Section, explaining what you did regarding your account prior to leaving Perth. Providing as much information as possible, such as when and whom you spoke with regarding closing your account, the address that you were living at that is on your account, and any other information you may have excluding financial account details that will assist.

Email address:
customersupport@vividwireless.com.au

#2

Frosty-MODERATOR wrote 4 years ago

Ozzcaddy is right; try email first... but if you don't happen to get a satisfactory result, then email me (stephen.frost@frostbyte.com.au) copies of any correspondence and/or details of calls made and I will follow the issue up on your behalf.

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