Cancel Auto topup

I only want to try using Vividwireless for a month, now I just got an e-mail about my invoice. I did sign up for month-month plan and what the hell is with this auto topup service?!

I looked up in the FAQs and found out that there WAS a way to cancel it. Now when I go look at my account page, there's not such thing.

Oh my god. I wasted like $280 for nothing....

Comments

#1

Frosty-MODERATOR wrote 4 years ago

You really need to talk direct to Accounts at vividwireless about this ... if the FAQs are wrong they need to know about it ... and if they're wrong, then maybe they might take pity and issue an ex-gratia credit (it's at least worthwhile asking the question of them).

Warning
In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login