Deactivate/cancel account


Since I will be moving out of town, I want to de-activate/cancel my vivid account for some time. I am using the Vivid Hotspot device and I am not under any contract. However, I am not able to see any option to de-activate/cancel my account.

I tried calling 01300327837, but no one was answering the call and it was only ringing infinitely. Kindly let me know how to cancel my account before the next billing period.



Frosty-MODERATOR wrote 5 years ago

That is pretty much the right number (there is no zero at the front). Via telephone is definitely the right way to go about it. When does your billing period expire? Try them again today and if that number is still ringing out, please email me ( with a contact number and I will try to get someone to call you.


bong91 wrote 5 years ago

Hey, is calling them the only way to deactivate the account?


ozzcaddy-MODERATOR wrote 5 years ago

Yes, you will need to speak with Vivids Accounts.

Perth Customers (local time):
Monday to Friday 8am to 9pm. Saturdays, Sundays and Public Holidays from 8am to 8pm.

Adelaide, Brisbane, Canberra, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

Consumer sales queries: 1300 32 78 37
Consumer technical support : 1300 32 78 37


bong91 wrote 5 years ago


#5 wrote 5 years ago

My name is Mary ********. My acc# is ********. The reason for cancelling my
account is because i no longer live in that house. U have knowen sence May
that i wanted it cancelled Yet you took money for something i nolonger have.I am expecting a refund of the $53.99 for June,and half of May witch was $88+. I hope this all you need.


Frosty-MODERATOR wrote 5 years ago

Mary, you need to speak directly to vividwireless about this. These are public forums. I am not a vividwireless employee and I don't have access to any of the back-end computer systems. Please give them a call ASAP.

I have removed some of the details from the post above for privacy reasons.


Tonyburke wrote 2 years ago

I too must say goodbye. More to you Stephen than Vivid, you have been a big help to me over the years and I must say thanks.
The NBN optical cabling was installed approximately 20 feet from the front door of my building so with speeds of over 90Mbps how can I resist.
It's only FTTB as it's a 29 floor highrise but there's no way they could afford to rewire the whole building with optical BUT 100Mbps will do me.
Cheers and all the best to you.


Frosty-MODERATOR wrote 2 years ago

No worries; if I had NBN access at a good price, I would seriously consider that myself. All the best.


dylo wrote 2 years ago

I also must wave goodbye , after persevering for 3 years I have cancelled and switched to a FTTH connection in my apartment building, the speed is phenomenal.

I wanted to thank Stephen for all his efforts, unfortunately Vivid's infrastructure doesn't always support his efforts.


In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login