One month free access in exchange for 6 month contract

Last month around my biling time I was offered a month's free access if I signed up for a six month contract. I was told that the next account would be free yet I've just looked at my current bill and it's just the same monthly account, no credit for a month no nothing. I'm not pleased and now that I'm living in my own unit I'm no longer stuck with Vividwireess I can get a land line and go the cable broadband route for less money as well. Did I imagine the deal offered or has Vividwireless forgotten me ?



ozzcaddy-MODERATOR wrote 5 years ago

Tony, it sounds like a call to Vivids Account to discuss the matter. Were you on contract before?

In July when the network was down on the Eastern seaboard, Brisbane, Sydney and Canberra, I called Tech Support to enquire why I was unable to connect, I was told the problem. A few weeks later, Tech Support called me and told me for the inconvenience with the network that they would take $5 of my next account. So my account showed $30 instead of $35.


Frosty-MODERATOR wrote 5 years ago

Tony, it could just be an oversight. There have been some staff changes recently and maybe something was overlooked. I would also encourage you to get in touch directly with them. If you can't get it resolved fairly quickly, email me ( and I can escalate it for you.


Tonyburke wrote 5 years ago

Thanks Stephen I'll give them a ring today. Cheers


Frosty-MODERATOR wrote 5 years ago

Tony, got your email ... hopefully by now you will have received a call back from someone at vividwireless to advise that all has been sorted out.


Tonyburke wrote 5 years ago

Thanks Stephen, one again you've come to the rescue, it is appreciated believe me. They went out of their way to help me in my predicament as will many accounts people if we explain our situation without jumping up and down.
VividWireless is OK in my books.

In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login