Vivifi Unlimited - Hardware change

I have the vivifi unlimited service, my wimax signal drops out intermittently. Is it possible to swap to a home gateway? I have had a confusing conversation with telephone support, so would appreciate some advice on how to do this easily.

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#1

Frosty-MODERATOR wrote 3 years ago

I'm not sure "swap" means the same thing in all contexts.

Technically-speaking, changing over to a Home Gateway might provide some benefit due to better antennas in that sort of modem. However this is not guaranteed to provide a better overall result. It depends on the specific circumstances you are in. If the overall limiting factor in your location is not the modem but rather the load at the tower(s), then changing the modem might not help. We'd need to look at the specifics of your situation.

As to how you swap, you could try talking with Support and ask them to facilitate the changeover. I expect some costs would be involved, so you would need to discuss that with them.

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