I want better speeds

I hope this gets to the people who handle these matters. I haven't had my modem for long and i was expecting a decent speed from the internet plan i got. I am paying $89 for unlimited with lack luster speeds should not be and my opinion is vivid wireless should be able to offer me better then 1.25 megabytes per second.

Its a wonder that companies who offer internet should be giving better speeds and not pay for the data because data is just code, nothing else. So i put this to vivid: i really want better speeds for it to benefit me in the long run because if this issue gets fixed, everyone will be happy which means the company will be happy because of new customers wanting to join.

At the end of the day, if this continues, vivid won't exist because all people will remember you by is the bad connections offered at this moment.

Comments

#1

SumDude wrote 1 year ago

Just to confirm, you are achieving 10Mbps on speedtest.net? which is equivalent to 1.25MB/sec.
This is what vividwireless offers on the LTE network, and it's the maximum speed that is provided on this specific network per user.
You might think 1.25MB/Sec is 'slow', but for some of us it's 'fast' as its better than nothing as this is an alternative for areas with no ADSL or wired connections available.

There are many factors why the speeds are capped to 10/1 such as congestion on the network, and if the speeds were 10's of mb's people will just go crazy and abuse the mobile network.
If you want to download Hundreds of GBs. Or even Terabytes of data, a wired connection would be the best, such as the NBN, which was designed for such heavy data use.

#2

padpadangz wrote 1 year ago

Umm, what congestion..... i was with optus on a 4g network full of congestion and i was able to achieve 4 mBps download with ease. Majority of the street i live in has optus and some have mobile internet. So i don't know what your talking about.

I've got friends on ADSL2+ and they live at least 5 km away from the nearest exchange and still do better (they expected to achieve about 15 mBps if they were 1km from the exchange, but live 5.4km from Blacktown and get equivalent to what i got with optus).

what we're paying for is the data which is wrong because the model internationally is you pay for the speed not data, its like i said, data is just lines of code and speed is the actual hardware of what we get. if i am paying for this speed, then i want to see an improvement from vivid.

Another thing sum, the reason why i got this package is because i need the unlimited data because my dad doesn't want to get unlimited with optus on the NBN (we were the lucky ones to get labors NBN) because he thinks 200gb is enough. I was willing to buy this in the first place, which is why i got it, expecting decent 4g speeds.

what do you mean "abuse"? they offer unlimited and the limiting factor on data is if you got for example 20gb then that's your limiting factor, if you go over, you pay for the extra data.

#3

SumDude wrote 1 year ago

I did not mention congestion. What speeds are you actually receiving on speedtest.net?
vividwireless offer speeds at 10mbps download and 1mbls upload. What Frequency on the Optus Network were you previously connected to where you achieved 4Mbps. As a mobile phone frequency is different to the vividwireless LTE frequency.

ADSL speed quality depends on the quality of the line, amount of users, etc.
if you aren't achieving roughly 10Mbps on vivid LTE have you tried moving the modem around to find a better signal?

Also, vividwireless is cheap. Unlimited data for $89. You can not find any other 4G provider in Australia that has an unlimited data plan over a cellular network.

As for the NBN, why not go with TPG or something? It's the same price as vividwireless or even cheaper at times for unlimited data.

As in abuse, I mean users will download Terabytes of unnecessary data. After all, this is a mobile network.

#4

h4ps wrote 1 year ago

Vivid wireless is a pathetic joke!! Robbing us of $80 a month to give us a connection where you can't even stream a video from YouTube without buffering

#5

padpadangz wrote 1 year ago

Sumdude: what the hell are you talking about, LTE is LTE, the connection is no different to the LTE used on your smartphone. Its the same frequency, all vivid is doing is limiting the connection, which is wrong and potentially a crime, any telecommunications can be dealt with harshly, which is why they don't do it.

People have the right to get the best service possible and vivid isn't doing that. They are lucky i am not reporting them "yet", because if i do, i doubt they'll exist and it will be their fault of the service every customer got from them.

#6

ozzcaddy-MODERATOR wrote 1 year ago

- padpadangz, what you might be overlooking is that this is Vividwireless Network. So they can set whatever boundaries with regards to DL or UL speeds, as long as they disclose that, which they do in the LTE FAQ.

What speeds can I get?
Theoretical top speeds you can get on the Vividwireless 4G LTE network is 10mbps download and 1mbps upload.

Whether you like it or not, these are the speeds that they have set. Its their network, not Telstra, Optus, Vodaphone, TPG etc.

If Vividwireless does not suit you, then look elsewhere.

This is a copy of Optus Critical Information for Home Wireless Broadband 4G Plus: There download speed (12mbps) 2Mbps more than Vividwireless, with same Upload Speed of 1Mbps.

Serviceability and Speed
The Home Wireless Broadband service uses the Optus 4G Plus
network. Coverage availability varies depending on your device
and location. You can access the Optus 4G Plus network with a 4G
device and a compatible plan in capital cities and hundreds of metro,
regional towns in Australia. There may also be technical or commercial
reasons that affect your ability to access the service at your address.
The service cannot be used overseas. To check your serviceability
visit optus.com.au/home wireless. There is a limit of 2 services
per customers.
Whilst the Home Wireless Broadband service uses our 4G network,
it is designed to be used in the home and its data speeds are different
to mobile and mobile broadband speeds on our 4G network. In
metropolitan areas where there is 2300 MHz coverage at your
nominated address, download and upload speeds of up to 12/1Mbps
are available. If 2300 MHz coverage is not available at your nominated
address, download and upload speeds of up to 5/1 Mbps are available.
Your actual speed will depend on a number of factors including
congestion, location, local conditions, hardware, software and general
internet traffic.

#7

SumDude wrote 1 year ago

Thankyou for the clarification ozzcaddy.

#8

Frosty-MODERATOR wrote 1 year ago

Hi padpadangz,
You wrote:
> People have the right to get the best service possible ...

Yes, and you still do. There are other ISPs offering >10Mbps. You are free to choose one of them.

What you don't have the right to do is set your own parameters for Speed, Data and Price and then impose your parameters on someone else's business.

Vividwireless have set their preferred values, being 10Mbps, Unlimited and $89/month. Either choose that, or choose something else from another ISP.

If you think it's possible to provide Unlimited Speed, Unlimited Data and Low Cost per month, then why do you think it is that no ISPs are offering that sort of product to the market?

#9

padpadangz wrote 1 year ago

that's not true for optus, when i was with them i was equaling the the old speed the house achieved, which is 4mBps and that was on a congested network. I don't know if optus did the same thing as you and i know for fact vivid did reduce the speed so that people pay the most amount of money possible for a service that reflects Australia 10 years ago.

As your the only company who offers unlimited 4g plan and gave me examples of "wired" plans offered from the companies and I've already said i can't get wired because my dad is signed up with optus and its a substandard plan, which is why i need this type of plan.

Lastly, Sumdude: you did mention congestion (last line after the NBN speech) and saying $89 for unlimited its cheap, it really isn't because everywhere else in the world offers with the majority of the plans is unlimited but you get charged on the speed, not data.... Speed. Data is code and that can be changed anytime without disassembling the modem, computer and antennas/towers, speed is exactly the opposite, you can't change it without putting quality towers in.

Secondly: ADSL2+ is also dependent of the distance between you and the telephone exchange, lines is the only true limitation of speed but not congestion, it doesn't matter if there is 1000 or 10 people using the same exchange, that only matters for the NBN and broadband, they get limited by those as well as wireless (less likely if the company invests in better 4g towers).

So vivid wireless, i put this to you again, please improve how 4g is and you could also learn a lot from optus as to what they do because the only problem i had with optus was the data plans they had which cost a lot more then vivid but vivid isn't much better because of the speed offered.

#10

ozzcaddy-MODERATOR wrote 1 year ago

- padpadangz, This is specifically for you.

It is copied from Vividwireless Critical Information Summary

Customer complaints
You can contact our complaint resolution area by
calling us on 1300 32 78 37. We encourage you to
contact us first so that we can try to resolve your
complaint straight away. If you’re not happy with the
outcome, you may also contact the
Telecommunications Industry Ombudsman on 1800
062 058.

#11

Frosty-MODERATOR wrote 1 year ago

You wrote:
> So vivid wireless, i put this to you again, please improve how 4g is and you could also learn a lot from optus as to what they do because the only problem i had with optus was the data plans they had which cost a lot more then vivid but vivid isn't much better because of the speed offered.

Seriously, you have answered your own questions. Optus offer higher speed at higher cost. Vividwireless offer lower speeds *on the same network* at lower cost. What's not to understand about that?

#12

EmergentMonk wrote 1 year ago

You already have the NBN and yet you're complaining about vividwireless not giving you what you want? Seriously? Maybe you should put the money towards more nbn data. I'm sure vividwireless would appreciate that ; P.

When I recently signed up it said that the line speed was 10 / 1 which is in megabits not megabytes. I had trouble getting full 10 / 1 until I took off the back plate where the antenna's are. Which boosted my speed to 10.06 mbit / 1.2 mbit.

So I have a 1 bar connection yet I can get the max data rate.

On my Adsl2 plus with internode I could only get a max of 5 to 6 mbit with 1 to 1.3 up.

I can't get the Nbn yet.

I have upgraded my plan to unlimited.

Just wish gaming pings were a bit better.

Thinking of getting an indoor antenna but not sure what to get.

#13

Badluck wrote 1 year ago

How about you quit having a sook mate best speed I get is 100KBs with this service

#14

posca wrote 1 year ago

This thread makes my brain hurt. If you're getting 10Mbps (or 1.25MB/s download) then you are getting the max speed vivid offers, which was CLEARLY shown when you signed up for the service.

If you're making a "suggestion" that they offer faster speeds - then fair enough, but you're making it sound like you were given something different from what you signed up for.

I had ADSL2, was only 2KM from the exchange but never got better than 3Mbps - come to Vivid and I'm on 10Mbps solid every day. It's 100% a better solution for me - so, it depends on the person.

#15

SumDude wrote 1 year ago

@posca +1

We all should be grateful for 10Mbps. Some of us only have vivid as an option, as no ADSL or NBN services are available. The last thing vividwireless and their customers want, including me, is a congested network due to some users pulling all the bandwidth for their own use.

#16

gentx wrote 1 week ago

Post removed by moderator.

There's a fine line between discussion and advertising. My view is that this edged over the line towards the latter. If you'd like to recommend other ISPs and their offerings, please do so in another forum (e.g. on Whirlpool) and not on here. Thanks.

#17

gentx wrote 5 days ago

looks like my comment was removed, do an internet search, things are chaning you;ll find your answer.

Thanks

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