Slow internet speed in St James. WA


I have been using vivid since last March. I am quite upset with the performance of internet speed. On an average my download speed is 1.2 Mbps and in worst cases it goes down to 0.7 Mbps. In my part, I am using home gateway and having 3 signal bar.

In Wimax services I expected more speed. I can not even think of play IP TV where I have trouble to play YouTube sometimes.

Is there anything to do? The only solution come up in my mind is to terminate the contract.



ozzcaddy-MODERATOR wrote 2 years ago

Have you spoken with Tech Support - 1300 32 78 37 regarding your problem. If so, what did they say.

Can you have a read of this FAQ and provide as much information asked.


mrabbi wrote 2 years ago


I haven't been that link before. I just saw the checklists. I will let you know my findings based on that checklist.



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