Published 11/01/2017 12.17 PM   |    Updated 11/01/2017 12.17 PM

Due to ugprade works to improve our service, the following LTE network tower will be experiencing a planned outage:
Tarneit (Vic)

START: 10/01/2017 07:00:00
FINISH: 16/01/2017 18:00:00

IMPACT: Customers will experience intermittent degraded service or loss of internet connectivity within these dates.
We apologise for any inconvenience occasioned by these works which are necessary to improve your internet services.



player wrote 2 weeks ago

Hi ozzcaddy-MODERATOR
Does it mean vivid LTE service is already operational in that area? We are moving to Tarneit area in a week and just wondering if our existing vividwireless LTE modem and service will work there, though officially not under the coverage area.



ozzcaddy-MODERATOR wrote 2 weeks ago

Hi Player

In January 2017, I would say YES, there is a tower operational in Tarneit, because of the Planned Outage notice displayed above. Normally there would be following notice to say that the Planned Outage is finished and the work has been completed, but there is no completion notice.

Sometimes when there has been an outage due to either upgrade work or faulty equipment, the antenna's are realigned. This can cause a customer whom may have a good connection before the outage, but have a not so good connection after due to antenna(s) being realigned.

I am only a Vividwireless customer which I assist Frosty with the forum. I receive the notice outages from Vividwireless and copy them onto the forum for the benefit of customers.

It would be best to contact Vividwireless Tech Support directly and ask them about your future address in Tarneit not being covered on the coverage map.

Tech Support - 1300 327 837

Adelaide, Brisbane, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

Perth Customers (local time):
Monday to Friday 8am to 9pm. Saturdays, Sundays and Public Holidays from 8am to 8pm.



Frosty-MODERATOR wrote 2 weeks ago

If you have a look here:

you'll find that there is pretty good coverage of the Tarneit area generally, a fair number of towers scattered about, so there's a good chance you'll get a signal, but without knowing the address and how far you are from a tower, it's not possible to be sure.


player wrote 2 weeks ago

Thanks Frosty.
So if an area is under coverage on Optus implies that vividwireless will also be supported (I understand not officially supported but under coverage)?
On Optus coverage page, I used my vividwireless huwawei device's IMEI and entered my new accomodation's address and it says it is coverred. I have uploaded the output here
Please have a look and let me know.


Frosty-MODERATOR wrote 2 weeks ago

Yes, looks okay. Coverage can vary based on which frequency is being used. e.g. lower frequencies have better building penetration characteristics. I got your email and have sent you a reply, also confirming that I think you should still get coverage. How good can only be determined by testing onsite when you move in.

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