Seeking technical info

Apologies in advance before I pummel you with questions and suggestions, but I did not want to fill the forum with 10 or so posts which I could squeeze into this one. Some things I would like to know about are preventing me from commiting to purchase:

I would like to see more specifications on the Gateway and Wireless Modem. Although I understand that your company wishes to keep things simple for everyday customers, some of us more nerdish types want to know the ins and outs of available technology. I am extremely interested to know the specifications of the portable modem in particular - in able to determine any compatability issues I may have with my Linux system.

Also I noticed in the FAQ a definition of P2P, but no reason why it was there. I am assuming that you are referring to slowing uploads/downloads when using such a client. Is this correct and does it include torrents? If this is correct I think this is a mistake for your company, as the vast majority of people who use these things would not want it to be slowed.

In some sections the $75 plan for the modem is listed as 'Unlimited', and others as 25Gb... which is it?

Could you please explain the difference between WiMax and 4G?

Also I found it unfortunate that there is no email address for such questions in your 'Contact Us' section.

I look forward to finding out the answers to these questions as I do feel that apart from these points that I would be quite a long lasting customer when these reservations are subsided.

Comments

#1

Frosty-MODERATOR wrote 6 years ago

I'll do my best to answer the questions, though they may not be technical enough for you.

(1) technical specs ... the vividwireless modems are supplied by overseas companies, so you may be able to get the specs from the supplier's website? The USB modem is from Huawei; and I believe the Gateway modem is from Greenpacket. I believe that you'd need to stick with the Gateway modem with a Linux box (as per my other post). If you have specific tech questions, I would be happy to try to research them for you, but it may take a few days.

(2) P2P/torrents are often prioritised by ISPs to a lower level, compared to SMTP, POP3, HTTP, HTTPS, etc, so its not just a vividwireless thing in my experience.

(3) can you direct me to the page(s) where this confusion over the plan is evident? vividwireless only recently announced an unlimited plan, so perhaps some of the documentation needs clarification. The latest plans can be found here: http://www.vividwireless.com.au/get-it-now/data-plans

(4) can't explain the difference between '4G' and 'WiMAX' in a technical sense, however most of the wireless networks deployed by the big mobile phone companies are 3G. WiMAX is a wireless standard that offers vastly improved performance. I'd recommend reading up on it at Wikipaedia or something like that.

(5) no support email ... not 100% sure why that is, but perhaps its just more effective for vivid to deal with support over the phone?

#2

Lasher (not verified) wrote 6 years ago

Thanks for the prompt response,

This does clear up a lot of issues for me. I think I'll do a bit more research over the next few days - especially however I would like a bit more info on the make and model of the wireless modem, as I would like to explore the possibility of getting this to work in Linux.

The 25Gb plan I mentioned was somewhere in the FAQ, I'm sorry I can't remember specifically where.

#3

Frosty-MODERATOR wrote 6 years ago

Oh, OK ... I had a bit of a look around on the Vivid website, but couldn't find the "unlimited vs 25GB" thing you mentioned, but if you happen to run across it again, post the details here and I'll take a look at it.

If there's a documentation problem, I can certainly pass that along to my contacts at Vivid and get it fixed if necessary.

#4

GeronimoS (not verified) wrote 6 years ago

I guess there is no support email because you can lodge a complaint or web form here on vividwireless.com.au

#5

Frosty-MODERATOR wrote 6 years ago

Hi Geronimo,
Yes, I think vivid launched their online support (lodged via the website) right after I posted my comments above. (which was good to see).
Cheers,
Steve.

#6

GeronimoS (not verified) wrote 6 years ago

Yeah it is nice to have, but phone service is easier than having to describe it in written or typed form.

#7

Frosty-MODERATOR wrote 6 years ago

Yep ... via email works well for some, especially people with a deafness disability (!) and people like me who like to have written records of everything ... but a quick phone call can be much more efficient.

#8

Baud (not verified) wrote 6 years ago

When i browse to the link mention i see both 25G plan for $75 a month and also a Unlimited also for $75 a month, wondering if i downgrade from Unlimited to 25G my speed and connection issue will clear up ;-)

#9

Frosty-MODERATOR wrote 6 years ago

Interesting suggestion Baud. I don't know the answer to that. I've never heard any mention of prioritisation by customer type (i.e. unlimited); only that certain traffic types such as peer-to-peer are at a lower priority (which is common amongst most ISPs these days. I suppose that if you're not using anywhere near 25G then it probably doesn't cost you anything to find out?!

#10

MattyF wrote 6 years ago

I'm on the 25gig subscription and still have intermittent speed issues Baud.
Its a new company with a new system and a overload of customers and congestion. Until that and some other issues are sorted, your just going to have to be patient.
Those that aren't, make it easier for us to regain some of our speeds ;)

#11

Tyoson wrote 6 years ago

I agree with that last part Matty :)

#12

Baud (not verified) wrote 6 years ago

can you really use the word unlimited and lower priority in the same sentence?

I could pay Telstra or Optus $75 a month and no need to be patient, if Vivid wants us to be patient there needs to be some sort of compensation i believe!

I only signed up for this service so i can work from HOME, however when my VPN is connected, i am lucky to see 20-30k with latency around 800-1500ms, pretty much useless. when its not i am lucky to see 400k with latency around 150-300ms also useless.

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