WoW Gateway

As this is the forum section for product development I was wondering if Vivid would ever implement their own World of Warcaft tunneling service like internode offers to their customers.
It seems a lot of gamers who are forced onto a wireless service like vivids due to poor adsl coverage etc have gone to vivid, so I thought it might be a cheap additional service which could be offered to entice people to vivid by offering a service no other wireless isp offers?

No harm in asking right :)



Frosty-MODERATOR wrote 7 years ago

Certainly no harm in asking. My son is a WoW gamer. If there are enough people interested, it might be worth implementing, provided the costs are not too high. Is there readily available documentation on this sort of thing?

The only other comment I would make is that this sort of thing is probably best done when the network is more mature. Vivid are still in the very early stages of a progressive national rollout. So their focus today needs to be on basic infrastructure: towers, modems/firmware, core network capacity and bandwidth. You might be hard pressed to get them interested in gaming whilst they're dealing with those basic issues.


emett (not verified) wrote 7 years ago

stephen.frost I think i'm yet to see you or anyone else from VIVID answer anyones queries with anything but a vague answer on these forums.


GeronimoS (not verified) wrote 7 years ago

No harm in asking, but at this early stage wouldn't be worth it. Internet is terribly slow as of now, and in the future it is sure to still be happening.


Frosty-MODERATOR wrote 7 years ago

emett (@2 above):
First, I'll give you the same answer that I gave when you posted exactly the same thing in another thread:

Better I give a vague answer and let people know that their enquiry has been noted, than give no answer or a wrong answer.
It takes a bit of time for me to email Vivid, get an answer, then post it back here

Secondly, I'll also observe that unless you are prompted by me, I've yet to see you offer anyone here any help; all you seem to do is post negative comments that are mostly irrelevant to the questioner.

Instead of complaining, how about you try to help a few people along the way. Ever heard of karma?


emett (not verified) wrote 7 years ago

Please remember that I don't work for VIVID and that I am a layman.
However I am happy to help others know about how bad VIVID is as an ISP.
In the hope they won't find themselves in the same mess that so many of us are in now.


David Havyatt (not verified) wrote 7 years ago

granthamana is right - no harm in asking. stephen is also right that this is still a relatively new network - the first 4G network in Australia.

The discussion in this forum is extremely useful to us in identifying opportunities to make improvements - as indeed has been the commentary on whirlpool.


granthamana wrote 7 years ago

Thanks for your reply stephen - hopefully the people higher up the vivid foodchain looks at this product development forum from time to time. I have simply found that playing WoW without a tunneling service on vivid is difficult and it doesn't seem that I'm the only one who is using vivids service for online gaming.

Emmet I think you should probably stop rageing in every vivid thread on
here and whirlpool. Vivids network has obviously taken a beating with the unlimited plan signups but clearly sourcing more international bandwidth doesn't happen overnight. Anyway didn't you say on whirlpool vivid give you 2 free months subscription because of the degradation in the service?


Frosty-MODERATOR wrote 7 years ago

Hi granthamana,
Yes, forums such as this are watched for suggestions and/or issues which need addressing. When I have done this sort of thing for other ISPs, it has also been my practice to periodically summarise for the ISP key suggestions in a report format so that their product development team can consider them.


Gewzus (not verified) wrote 7 years ago

I would like to see this implemented for wow. Mainly cos im a geek who plays wow. *Three thumbs up from me*


Voytek (not verified) wrote 7 years ago

Just out of interest, what is tunneling and how does it work?


Gewzus (not verified) wrote 7 years ago

In short it means that ping times would be better and usually would count towards unmetered download by vividwireless hosting their own tunneling service / game server.


GeronimoS (not verified) wrote 6 years ago

I thought that Vivid stated they do not allow the running of servers and will not run their own for customers.


Frosty-MODERATOR wrote 6 years ago

I had a look through their FAQ and did find a reference there explicitly stating that Vivid do not support configurations where customers are running their own servers. I presume this is mostly due to the fact that Vivid don't offer any static IP addresses. But I expect someone could try it though with DynDNS or something similar.

As for running game servers for customers, I expect that Vivid are currently flat out just keeping up with the rollout and upgrading of their network, so I wouldn't expect any movement on that front in the foreseeable future.


GeronimoS (not verified) wrote 6 years ago

Yeah, I mean look at the base station crashes. Every single station in Perth got hit.


Tyoson wrote 6 years ago

So this tunneling would improve ping times if I play in sydney servers? 160ping is bareable but 100 or lower would be awesome :)


grantham (not verified) wrote 6 years ago

Tyoson I think this type of service only helps reduce pings when the data is travelling over large distances. Have you modified you tcpackfrequency settings? Thier are a few registry settings which will make a noticeable difference to your ping.


Tyoson wrote 6 years ago

Nope, to be honest I have no idea how to do this :( Is this done through settings on the router or is it similar to using a program like TCPoptimizer?


grantham (not verified) wrote 6 years ago

Nah mate don't download any programs just google 'TCPAckFrequency' and 'TCPNoDelay' they are modifications you can do to your registry. Basically your computer will wait until it has a certin number of packets before it sends it to the Server. This registry fix forces your computer to send even a single packet as soon as its ready therefore reducing the wait lag on your end to wait until enough packets are ready to be sent. But as with any registry modification don't do it if you don't feel comfortable playing with it and always back it up before you modify it.


gingersnaps wrote 6 years ago



Frosty-MODERATOR wrote 6 years ago

Don't worry about it gingersnaps ... emett hasn't posted in quite a while and AFAIK has probably cancelled his service and moved on ... he didn't have a good experience in his location and with the equipment he had at the time ... I don't think he was able to stick around until the recent firmware update for the home gateway devices. He was pretty cranky at times, but that happens when your expectations aren't being met and unfortunately some people react to that situation very negatively and lash out with personal attacks against the very people that are trying to assist them. I've been doing online support for ISP customers since 1994, so "I've seen it all before" ... trust me on that! =;^)


STiX wrote 6 years ago

I'd be more worried about hosting some popular FPS servers (CS:S comes to mind) than just lowering pings a little for WoW which does affect gameplay performance that much more at all.

With every server in WA and the Eastern States hosted by popular ISPs chucking back pings over 90 for CS:S, Vivid should host their own. They've already got the hardware and it would cost almost nothing to maintain them.

Playing multiplayer FPS games are practically unplayable as is whilst on Vivid.
I'm considering paying for line rental and a 4GB plan with Internode or Bigpond for gaming alone.

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