I'm rather frustrated by the high level of dropouts experienced with the new LTE service. The replaced Wimax seemed more reliable.
As the crow flies I'm located only a few short k's Sydney CBD in an elevated position.
I've tried all possible window locations. The upcoming firmware fix muted in other forums - will this address thee issues as well?

28/11/16 @ 4.45pm Moved post from FAQ - LTE to Technical Support - LTE

Ozzcaddy- Moderartor



ozzcaddy-MODERATOR wrote 38 weeks ago

Axoloti, as you can see I moved your post to the most relevant area for your problem.

Firstly, have you contacted with Vividwireless Tech Support, if so, what did they say?

If not, you might be best to talk with them.

1300 327 837

Adelaide, Brisbane, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

These 2 links allow you to check if the tower that you are connecting to has a problem.

This FAQ will allow you check if the tower is out. Click on link.

or Use the Optus Service Status link:


Frosty-MODERATOR wrote 38 weeks ago

There is new firmware being tested, but it has been delayed from the original release schedule. Given we're almost at Christmas, I don't think it will get released until early in the new year. We won't know how much better it is until it actually is out there in use by a lot of people, but I do think it is a reasonable expectation to hope that it will make connections more stable.

There are not many people who report that the LTE service is "not reliable", so I think it must be your particular circumstances/location which is causing this. Have you ever taken your modem to another location, to see how it behaves there? If it is stable, then the issue is the environment/location you are in; if it is NOT stable, then maybe the modem itself could be faulty (either modem or power supply). It would be worthwhile trying to establish which is which.


Axolotl wrote 37 weeks ago

Thank you ozzcaddy and Frosty.
"Firstly, have you contacted with Vividwireless Tech Support, if so, what did they say"?
Yes I have and there is nothing that can be done from the technical end. The only advice is I continue repositioning the modem.
An earlier on line response to my query was "It is possible that an external antenna will assist with the signal received by your home gateway. Please note however that vividwireless do not supply and can neither recommend nor provide support for external antenna units". An external antenna did not improve the situation sadly.

I will await the upcoming firmware update before deciding my next option.


ozzcaddy-MODERATOR wrote 37 weeks ago

This website provides technical information on the LTE Modem, as well as information on antennas for the modem.

The website has not been provided or recommended by Vividwireless
The website is provided for the purpose of providing information that may assist you, if needed.



Frosty-MODERATOR wrote 37 weeks ago

I'll ask whether I can get you on to the beta testing for the firmware. Vividwireless may not be keen to put it out there "in the wild" just yet, but it is worth asking.

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