Internet dies when streaming videos

Often when watching youtube video's (or any streaming media) between 10 - 15 mins in my gateways internet connection dies
At that point I am unable to browse to any websites besides the gateway admin page.
When trying to open a web page it just times out with a DNS error after a few minutes.

I see lots of these messages in the router management log:
mt71x9 kernel: NETDEV WATCHDOG: wmx0: transmit timed out
mt71x9 user.alert kernel: [MT71XX_LOG][MT71XX_SEND-WARN]tx_timeout 3

In Windows it tells me my connection no longer has internet access

I need to reboot thre gateway in order to restore connectivity

I have only had Vivid for 3 days and it has been doing this the whole time.
I can stream fine from my PC when using Telstra 3G

I have done a restore to factory settings and let the router update itself again.
I have also tried running with manually configured DNS settings, no luck.

Any assistance would be appreciated



Frosty-MODERATOR wrote 5 years ago

jamin, what version of firmware is your modem running? The latest home gateway firmware is still v1.4.4 I think, but I have seen earlier versions v1.4.1 and v1.4.0 occasionally.

If its not firmware, then monitor the value of the BaseStationID (BSID) in the web interface of the modem. See if it is changing at the times when you lose connectivity. The modem may be tower-hopping.


jamin wrote 5 years ago

Thanks Frosty!

Firmware version is 1.41 - where do I get the latest firmware?
I tried doing a factory reset on my gateway to let it pull down the latest firmware and 1.4.1 is all I got...

I tried the image here:

But when trying to upgrade I get this:
File Size :
8018539 bytes
Remaining Space :
7305568 bytes
Alarm : No space to upgrade

I'll keep an eye on my BSID. I have the Success tower north of me and a smaller tower in Banjup to the south, so it's possible I'm tower hopping...


Frosty-MODERATOR wrote 5 years ago

That's the firmware for a different kind of modem; I don't think the Home Gateway modems are customer-upgradeable for firmware at the moment.

Can you post your modem's MAC address? Look underneath, just above the barcode on the sticker. I can get vivid to push the firmware update to you over-the-air.

In the meantime, leave your modem turned on overnight and the upgrade might download to it automatically anyway.


jamin wrote 5 years ago

MAC address is 001FFB200F9C

Thanks Frosty!


Frosty-MODERATOR wrote 5 years ago

OK, I will let them know to push the upgrade through manually. Make sure you leave your modem on until it upgrades and reboots itself.


Frosty-MODERATOR wrote 5 years ago

Jamin, you have probably noticed that the upgrade hasn't happened. There seems to be an issue with your modem. Can you please email me:

and I will give you some instructions which will allow a vivid tech to force through a firmware update on the modem for you.


Frosty-MODERATOR wrote 5 years ago


In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login