RESOLVED: Can't download .torrent files
Vivid have confirmed that a permanent fix is now in place for this .torrent file download problem. I am therefore closing the thread as this workaround is now redundant.
After much testing, packet sniffing, etc etc, I can report that Vivid have been able to replicate the problem that some users have been experiencing where they are unable to download a .torrent file. A temporary workaround is proposed below. It would be great if some people having this problem could test the workaround and report back.
---------------------- problem (symptoms):
Unable to download a .torrent file (which is just a text file) using a normal web browser. If the .torrent file is available as a .txt file (some torrent sites offer this option) then it downloads okay. The problem is not necessarily consistent, in that on some occasions the file WILL download successfully. If the customer tries to download the file using another ISPs network, it always downloads okay.
1. stop your torrent client (e.g. uTorrent, BitTorrent, etc) ... make sure that it unloads from memory completely and that all currently downloading/uploading files/torrents have ceased ... this process may take anywhere up to 2-3 minutes, depending on the speed of your connection, how many peers were connected, and the type of torrent client software used
2. download your .torrent file using your web browser
3. once downloaded successfully, open your torrent client and add the downloaded .torrent file
This is obviously a rather crude and temporary solution. A permanent fix needs to be put in place at the network level, however since this involves obtaining a solution from third-party vendors, that might take some time.