After migration Combining Optus Accounts

Good Day

If we are already an Optus customer will we be able to merge the migrated vividwireless account into our existing account at Optus?



Frosty-MODERATOR wrote 12 weeks ago

I've not heard anything along those lines. Good question. I don't know. I'll ask my contacts if they can shed any light on it and will post back hear if I get any useful info.


Frosty-MODERATOR wrote 12 weeks ago

Well done by my contacts at vividwireless to get back to me at the weekend! They advise as follows:

The transfer process will attempt to merge existing accounts, though this will depend on the data held for both services.

To best assist this, please ensure that all personal data is the same in both "my account" areas.

I take this to mean, where possible, ensure that Name, Address, Phone and Email Address are identical in both your vividwireless and your Optus account before the transfer of service is done.


craibo wrote 10 weeks ago

Thank you.

Great to know!

In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login