Arrogant people sitting behind the phone line of tech support

Hi,
I called this morning asking why my I can't two devices under the same email and the answer was you need an email for every device. I have two devices and I wanted to activate them with the single email address and because of the limitation of the accounting and billing system, Vividwireless couldn't help. That wasn't the issue, but in fact the way the staff members spoke to me just p***** me off, with telling me that our company has been operating since 2010 that means we are the best, total BS. Then, they put me though to the supervisor and she wasn't any better, she's just another arrogant person from that team.
If I was managing this company it would be 10 times bigger than what it is now, and I feel sorry for the owner/share holders/etc for how much money they loss by not investing in the right people, right tools and right customer relationship management.

Comments

#1

ozzcaddy-MODERATOR wrote 40 weeks ago

I have edited parts of your post as per the Rules of the Forum.

What you have been advised by Support is correct. A unique email/username is required per account and only one modem can be linked to an account.

You are entitled to your opinion on how a business is run.

#2

Frosty-MODERATOR wrote 40 weeks ago

hayder said:
If I was managing this company it would be 10 times bigger than what it is now ...

Arrogant people sitting behind the phone line of tech support you say? It seems to be more widespread a problem than that.

Your opinion about the agent's behaviour has been heard and fed back to a team leader for review.

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