Bad debt write-off

I have (with no warning at all) been charged over $200 within 14 days on a $79 a MONTH unlimited wireless package. First bill was $79 the day i was connected, then 14 days later i was billed $110.16. I understand that i have been RIDICULOUSLY charged for time when i was not using the internet (or online) at all seeing as the plan had not been cancelled.

What i would like to know is what this "Bad debt write-off" of -71.82 on my bill means? Because it looks to me like they are supposed to have written off some of the $110.16 debt that i shouldn't have in the first place.



Meure wrote 6 years ago

Sounds like you didn't pay your bill for quite a while, to me.

When you connected again, the $79 would have probably been your outstanding amount. I'd imagine your service was closed after a few attempts to contact you regarding that amount.

If you re-activated in the middle of what would ordinarily be your billing cycle, you won't be charged for your current usage until your NEXT billing date, wherein you will see a pro-rata charge for the days between your activation date and billing date, plus your usual $79 month in advance.

As for the bad debt write-off, I suspect the outstanding amount was cleared from your account after it was referred to debt collections and they determined you were un-contactable. It looks to me like they had to write off some of the money you were supposed to pay a while ago.

Talk to vivid's account team if you want more specific information; I'm just going off how things usually operate, but they'd be able to look further in to your account.


ozzcaddy-MODERATOR wrote 6 years ago

I agree with what Meure has suggested in contacting Vivids Account section.

VividWireless Contact Info:

Perth Customers (local time):
Monday to Friday 8am to 9pm. Saturdays, Sundays and Public Holidays from 8am to 8pm.

Adelaide, Brisbane, Canberra, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

depending on your query, there are a number of ways to get in touch with us:

Head Office: 02 9231 6055

Consumer sales queries: 1300 32 78 37
Consumer technical support : 1300 32 78 37


connector pens wrote 6 years ago

its a out standing billing that you had when you closed your account or was closed for non payment

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