Cancel Auto topup

I only want to try using Vividwireless for a month, now I just got an e-mail about my invoice. I did sign up for month-month plan and what the hell is with this auto topup service?!

I looked up in the FAQs and found out that there WAS a way to cancel it. Now when I go look at my account page, there's not such thing.

Oh my god. I wasted like $280 for nothing....



Frosty-MODERATOR wrote 5 years ago

You really need to talk direct to Accounts at vividwireless about this ... if the FAQs are wrong they need to know about it ... and if they're wrong, then maybe they might take pity and issue an ex-gratia credit (it's at least worthwhile asking the question of them).

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