cancelling contract

Hi, I get an invoice ( 79$) but i can not use my modem anymore because it is broken and i don't want get another one. I called 2 weeks ago for quit your service and yesterday i got this invoice. So please can you stop the automatic transfert and refund me my money. My account ID is = 117****

Thank you

Moderators Note: Removed last 4 digits of account ID for security reasons.

Ozzcaddy - Moderator



ozzcaddy-MODERATOR wrote 3 years ago

You will be best to speak with someone in Vividwireless Accounts.

1300 32 78 37 - select Accounts option.


mike66 wrote 3 years ago

Sorry but i don't speak english very well, so i would like do that directly online. Can you do it ?


ozzcaddy-MODERATOR wrote 3 years ago

Unfortunately you cannot cancel your account online.
Can you have someone who can assist you with the phone call.

I have copied this from Vividwireless FAQ for your information:

How do I cancel my service?

Published 25/01/2010 11.26 AM | Updated 24/04/2015 08.59 AM

Please contact our Sales and Service Centre on 1300 327 837, as we will need to verify your account details and any outstanding payments that are due.


mike66 wrote 3 years ago

ok so i did it, now can you just confirm me if it's sure that I wont get anymore debit credit ?

And what is going on about the refund ?

Thank you .


ozzcaddy-MODERATOR wrote 3 years ago

Once again, all your enquiries need to be directed to whom you spoke with today with regards to your debit card and refund.

The Forum is not directly associated with Vividwireless. Vividwireless provides the forum for their customers to access if they have problems. We try to resolve problems before the need to go to Tech Support.


katie wrote 1 year ago

Hi,I would like to cancel and close account for viviwireless service,please do the cancel until 19/5/17..Thank you!


Frosty-MODERATOR wrote 1 year ago

Hi katie,

Did you read the discussion above?

You need to call vividwireless: 1300 32 78 37 -- select Accounts option

You need to speak to an accounts person. Not possible to cancel via any other method.

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