How do I cancel my account! Help!

I need to cancel my account for desperate financial reasons, but there's nowhere on the site I can see to leave, only to upgrade! I just waited for my billing month to tick over and now I'm wasting usage I'll have to pay for trying to find how to leave! Please help!



ozzcaddy-MODERATOR wrote 7 years ago

You posted in the wrong area, but you will need to contact Vivids Accounts 1300 32 78 37 and speak to them about your situation.

Perth Customers (local time):
Monday to Friday 8am to 9pm. Saturdays, Sundays and Public Holidays from 8am to 8pm.

Adelaide, Brisbane, Canberra, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.


antdoyle wrote 7 years ago

good luck with this. i tried to cancel through the website so that i was no longer paying for abysmal service, all i could do was edit my card details, and for some reason vivid decided that wasn't good for them, and charged me anyway


54364@ONLINEVW wrote 7 years ago

Personally I wouldn't mention the accounts thing and complain bitterly at the abysmal performance. If you are in one of the 'problem areas' and have poor performance make sure a ticket is logged and that you can't use the service and then push for them to cancel and it wont cost you a thing. I had my account cancelled last week, six months into a two year contract, after emailing their CIO.

antdoyle .. totally agree with your situation and the fact that you shelled out for the gateway with a promise of service you should get all that back!

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