Moving to a non-coverage area.

MODERATOR'S NOTE (SF): Moved from "FAQ" section to "Accounts and Billing"

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Hello,

Just wondering what happens if I have to move house to an area that is NOT covered by Vividwireles.. (Moving from Balga, W.A to Bullsbrook W.A.)

Am I able to transfer my service to someone else, or can I cancel without to much trouble?

Comments

#1

Dingus Fett (not verified) wrote 8 years ago

If you're on a contract it might be iffy, but they should be able to change the name on the account.

If you're not, you should be able to just cancel it and give it to someone else to reactivate.

#2

faceonahead (not verified) wrote 8 years ago

i had a similar issue with transact once in Canberra, I argued that I wanted to stay with them and had no desire to leave them but it was they who could not honour their side of the agreement by providing a service in my new house so i had no choice, it took some pushing but they let me go without penalty....I figured they did not want to go to court and risk a precedence case...Good Luck!

#3

gingersnaps (not verified) wrote 8 years ago

They can actually change all of the details on the account in about 5 minutes.
If you find someone else who is looking to continue the contract, change over all of the details in your "my account" section on the website, or call the accounts department on 1300 327 837 and they can do it for you haha

#4

gingersnaps (not verified) wrote 8 years ago

The above applies if you are on a contract. If you have bought any modem outright, you can just close off the plan and either resell the device like on ebay, or hold onto it incase vivid decide to put a base station somewhere down the 6084 region

#5

Sohaib wrote 8 years ago

Currently I am on a 24 month contract. My job is finishing here, and luckily I got an opportunity in Taringa and need to move to Taringa QLD, 4068, and there is no service there. Can I put my contract on hold, as in not be charged for a few months, while I wait for the service to become available.
OR
Do I have an option to cancel the contract, as there is no service there at the moment.

#6

Frosty-MODERATOR wrote 8 years ago

You're probably best to talk directly to vivid's Sales and Service Centre on 1300 32 78 37 ... they will know what the rules are that apply to your particular circumstances.

There is an FAQ on their website about cancelling a contract (if that's what you have to do):
http://vividwireless.custhelp.com/app/answers/detail/a_id/96

#7

Sohaib wrote 8 years ago

Ok, thanks for the tip, I will get in touch with em.

#8

Meure wrote 8 years ago

If you move to a non-coverage area, I think you're still bound by the contract and would need to pay $20 for the remaining months. You could always ask if there were any other options available to you, but I think that's going to be their initial response.

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