Should I quit Vividwireless for extremely slow speeds?

The title says it all.
My speeds are now well below 1Mbps on almost all days.
I noticed Optus 4G on my phone happily does 20Mbps, but rather expensively.
Although Optus is fast, Vividwireless is better on the Unlimited usage plan and does well with 50-60GB monthly usage.
Should I switch?



Frosty-MODERATOR wrote 4 years ago

Have you spoken with Technical Support about your situation? There were some configuration changes made to the network in the past month or two. I am wondering whether your connection might have been affected. So I would recommend to speak to them and find out whether anything can be done to improve your situation.

If their answer is No, then you'll have a pretty clear choice. If they can help (e.g. my temporarily changing your connection so it works via a different tower), then we can look at whether such a change can be made permanent.

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