Too Slow

Thursday, 13th September 2018

Google Speedtest results:

0.73 Mbps download
0.85 Mbps upload

Latency 54ms (deceptive due to ping time outs)
Server: Sydney

Your internet speed is very slow

These sorts of speeds are becoming more and more common in my location Aspley, Brisbane. Unusable internet quality during peak hours :'(



ozzcaddy-MODERATOR wrote 36 weeks ago

Just looked at the Optus Network Status map, that shows a tower south of Aspley, towards Chermside that has been having maintenance work done that ends tomorrow 14/9. When a tower either has a problem or work done on it, customers are connected to the next best tower by the modem, and this can cause congestion and slow speeds. is used to test download and upload speeds to be more accurate. From your Google speed results you would expect slow speeds if you are connecting to a server in Sydney,

If you still have the problem, I suggest you speak with Support and let them look at your connection - 1300 327 837

Adelaide, Brisbane, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.


Gezza wrote 36 weeks ago


Yes I am have the same issue.

I normally get 7-9Mbps.
But today it dropped to an all time low 1.79Mbps.

I want answers too, We just had our towers updated at 4017 Bracken Ridge.

So please explain what's happening to your service?




cameroonsx6 wrote 36 weeks ago

I'm at Stafford Heights and the speed is disgraceful 1Mbps and 44ms ping. This way under the advertised rates. It is almost unuseable.


Chaser12 wrote 36 weeks ago

South of Sydney 11MB download has dropped to 1.5. If this is a joke it's not a good one!


MHewett wrote 36 weeks ago

I'm getting some terrible connectivity at the moment in Willoughby.

I've tried to reboot my router several times and even did a hard cycle, still no improvement.


Frosty-MODERATOR wrote 36 weeks ago

If you want to check for possible outages in your area, there is an Optus network faults map here:

Willoughby 2068 shows 3 nearby towers undergoing maintenance.

Stafford Heights 4053 on the other hand doesn't show any problems; I've recommend you contact vividwireless technical support if performance is markedly worse than usual, as there may be a fault that is not yet recognised. You'll need to go through their troubleshooting procedure (move the modem around, etc).


Duncan Maclean wrote 7 weeks ago

Location Scarborough.sliw speeds even Optus home tech services unable to do maintenance check on my computor Pkease advise what upload and download speeds I should expect.will 5g when it comes to this area improve speed .


ozzcaddy-MODERATOR wrote 7 weeks ago

You will need to speak with Optus regarding 5G speeds.

If you're in Scarborough, WA, there is maintenance being done on a tower in Wembley Downs / Churchlands area that began on 2/4 to 5/4 that has probably had an effect your speeds. The work by Optus is scheduled to be completed today.

If you still experience slow speeds tomorrow, suggest calling Vividwireless Tech Support.

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