Trial before sign up

Hi, know that Vivid is providing service over Optus tower but can I assume that the speed of the 4G on my area same as the 4G speed from my optus mobile?
Reason being I do not want to tied up with the contract if found the product does not suit my need.

If I found there is slow speed after signing up a contract, am I still eligible to cancel within the first 14 days cooldown period?

I am living in Wyndham Vale / Manor Lakes area (VIC) and NBN will not start for the next 3 years.

Appreciate if anyone live around this area can provide some feedback as well.

Thanks in advance.



Frosty-MODERATOR wrote 2 years ago

It is the same network infrastructure (Optus 2300MHz LTE) but it is NOT necessarily the same speed.

The maximum speed with the vividwireless service is 10/1 (10Mbps download, 1Mbps upload).

Assuming that you are talking about the Unlimited plan (?) you should read up on the details here:

In that last link, pay particular attention to the sections:
* using our network; and
* money back guarantee

Make sure you understand the terms and conditions! In particular, this wording:

"... we offer a 14 day money back guarantee (MBG) if you cannot use our service due to insufficient coverage and/or signal strength ..."

Coverage is easy to establish. You should first check whether you are within the coverage area (tool to check this is on the vividwireless website).

Signal Strength is related. You might want to call vividwireless and check with them what they consider is sufficient signal strength and what is insufficient.

Reminder: what YOU consider to be acceptable and what an ISP considers to be acceptable are two different things.

Having said all of that, I have a test unit at my house in Lilydale. It gets a fairly poor signal strength, but I am within the coverage area and most of the time it is able to deliver 10Mbps download.


laupan101 wrote 2 years ago

Thanks Frosty for the feeback, I will read thru the terms conditions for better understanding.


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