Hillarys - Perth

Been without internet for 3 days now. No Updates or information on resolution.



ozzcaddy-MODERATOR wrote 25 weeks ago

On the Optus Network map, shows the tower has a problem (Red icon). It is unknown when the problem began with the tower or when it will be resolved, as it is maintained by Optus.

I suggest you contact Tech Support and raise a ticket on the issue. They may know or not know about the problem. I would also ask for a credit for no internet access.

1300 327 837

Perth Customers (local time):
Monday to Friday 8am to 9pm. Saturdays, Sundays and Public Holidays from 8am to 8pm.

You can check the tower status, by clicking on this link - https://www.optus.com.au/about/network/service-status

Click on the Outage Tab and insert your Suburb/Postcode. You can click on the icon for more information.

In participating in this forum you agree not to post or authorise others to post any material that is in our opinion offensive, defamatory, inaccurate, harassing, threatening, invasive of the privacy of others, sexually explicit or illegal. You also agree that you will not post or authorise others to post any copyright material that is not owned or licensed to you. In the event of any breach of this Policy we reserve the right to remove the post without notice to you.

Disabling comments and removing posts
Should we consider a thread or comment in violation of this Policy, we reserve the right to immediately remove part of or entire posts. We also reserve the right to disable, remove or archive posts that have been dormant for 14 days.

Member Login