RESET - LTE UNPLANNED OUTAGE - Canning Vale East-O Perth

LTE UNPLANNED OUTAGE - Canning Vale East-O Perth

All Times are shown in Local times using 24 hour clock

START: 20/11/2018 9:44:36
FINISH:
DURATION ():

IMPACT: Complete outage for most customers and degraded for others.

OUTAGE DESCRIPTION: We've identified a fault which means you might experience issues with your internet service at the moment. Our team are on to it, and aim to fix this as soon as possible.

We're sorry for the inconvenience.

Comments

#1

nobitaro wrote 3 weeks ago

I'm in Canning Vale close to the Livinston shopping centre. Although I have internet, it's been really really slow. This started about 2 days ago

Help!

#2

Frosty-MODERATOR wrote 3 weeks ago

There are a couple of towers in that area, more over near Huntingdale, that are having maintenance done as well. You can check the Optus site here:

https://www.optus.com.au/about/network/service-status

and click on the Mobile Outages tab, then search for Canning Vale. The outages are scheduled between 19/11 and 2/12. Even if you're not usually using one of those towers, people who do use them will have connected to other towers nearby and possibly added load to the one you use, making things slower.

I would add to this and note that Canning Vale has historically been a very heavily-used area for wireless services. Back in the WiMAX days there were often reports of slow internet for this area. My recollection is that NBN was not available and ADSL services were 100% utilised, forcing lots of people on to wireless services.

#3

ozzcaddy-MODERATOR wrote 3 weeks ago

RESET - LTE UNPLANNED OUTAGE - Canning Vale East-O Perth

All Times are shown in Local times using 24 hour clock

START: 20/11/2018 9:44:36
FINISH: 27/11/2018 15:15:16
DURATION (): 7 days, 5 hours, 30 minutes

IMPACT: Customers can now connect to the internet.

We're sorry for the inconvenience.

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