Connection so slow that it's unusable

I've been seeing my connection to vividwireless be so slow that it is not actually usable the majority of the time. Only simple websites with small page sizes and not many images, such as this forum website, are actually able to load.

Looking at posts on this forum last week it seemed like everyone is always redirected to the Optus network status site, and indeed I did check there and last week two nearby towers were either under maintenance (for a whole week!), or having unexpected outage. This week it says everything is fine, but the internet performance is still just as bad. On a speed test website it shows 0.5 Mbps down and 0.03 up - absolutely unacceptable for a service for which I am paying in 2018.

I'm located in Panania 2213, no outages reported on the Optus network status. What is going on?



phreakazoid wrote 35 weeks ago

Note that before last week, I usually got between 8-12 Mbps depending on time of day.


ozzcaddy-MODERATOR wrote 35 weeks ago

I suggest contacting Tech Support about your problem and raise a ticket. That way you can ask to have it escalated if the problem consists.

1300 327 837

Adelaide, Brisbane, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

Sometimes when work has been done on a tower, antenna's may have been redirected, from where they were pointing, and that would affect your connection. If not already tried, repositioning the modem may solve the problem.


Frosty-MODERATOR wrote 35 weeks ago

Also would recommend that you turn the modem off and on again, to give it a better chance to reconnect to your usual tower, just in case it is on a different (more congested) tower at the moment.

Ozzcaddy is right also to point out that the work may have involved realignment of antennae at that tower. If that has happened, then your signal characteristics might have changed quite a bit, affecting performance.

If this is the case, then "move the modem around" (e.g. rotating it, elevating or lowering it) might help a lot. Even small adjustments may help. Or it might be necessary to try it in a completely different part of your house to get a better signal. If you log on to the web interface and let the signal stats guide you a bit, that should help you get a read on what might have changed?


phreakazoid wrote 35 weeks ago

It just went back to normal without doing anything the next day, perhaps a restart might have helped in that case, as the signal has increased since then, so I guess it jumped towers.



phreakazoid wrote 34 weeks ago

Not back to normal anymore... now it drops to 1.5 Mbps every night at exactly when we need to use the internet, and goes back to normal while everyone is at work or school during the day. Is this service really so underprovisioned that it could get congestion this bad during peak times?


Frosty-MODERATOR wrote 34 weeks ago

Sounds like congestion, yes, if it is happening around the same time every afternoon or evening. Especially so if you are in an area with (a) bad ADSL and (b) no NBN … which is usually the reason that people turn to wireless in the first place.

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