slow internet speed... very slow

i have done some speed test online.
the download speed is between 0.33Mbps to 0.5Mbps. and the upload speed is around the same.
i am located at victoria park in perth.
just wondering if this speed is normal in this area or just me.
best regards,
MIC

Comments

#1

ozzcaddy-MODERATOR wrote 10 weeks ago

Firstly MIC, I have edited your username for privacy reasons.

Having checked the Optus Status map, there are several towers surrounding your area that are currently having work done or are about to. When this happens customers who connect to the those towers are moved to the tower with the next best signal that the modem finds. This contributes to congestion and poor speeds, if not disconnection.

You can check the Optus Status map by clicking on the link: https://www.optus.com.au/about/network/service-status

Click on the Outage Tab and insert your Postcode/Suburb. Click on the Orange tower icons for more information.

Did you use Speedtest.net to conduct the speed test? The speeds above are not good. Have you tried moving your modem to different locations in your house to see if you can pick up a better signal? You can check the tower that you are connecting to by logging in to the interface and noting the Cell_ID. If you do move the modem, the Cell_ID will change and if you do get a better signal note down that Cell_ID.

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