Speed Issues

Hey,

Since last night our speed has dropped.

Any ideas.

Post code 4017.
Bracken Ridge.

2.18Mbps down and .095Mbps up.

This is not acceptable.
I may as well go back to ADSL2+ which was 4.0Mbps.

Cheers.

Gerry

Comments

#1

ozzcaddy-MODERATOR wrote 14 weeks ago

Hi Gerry,

Looking on the Optus Network Status map, there are 3 towers in surrounding areas that are currently having maintenance done on them. 2 of those towers had work begin on 27/8 & 30/8, with the 3rd tower beginning yesterday 3/9.

Whilst maintenance is done on a tower, those who connect to those towers have limited or no internet access. When this occurs, the modem automatically searches for the tower with the next best signal. This then causes a cascade effect and congestion on the tower(s). When congestion occurs, this affects speeds. Which is what I believe has occurred when the maintenance began on the tower yesterday. Maintenance is performed by Optus, whether the problem is Vividwireless or Optus.

You can check yourself by clicking on the following link. https://www.optus.com.au/about/network/service-status

Click on the Outage Tab and insert your Postcode and select the suburb. Use the zoom in/out function to see surrounding towers. Click on the tower icon that is not green for more information.

You can also contact Tech Support and have them look at your connection.

1300 327 837

Adelaide, Brisbane, Melbourne and Sydney Customers (local time):
Monday to Friday 9am-10pm. Saturdays, Sundays and Public holidays from 9am-9pm.

#2

Gezza wrote 14 weeks ago

Update.

Speed has returned.

That's the problem with this.
Just not consistent.
Good days, bad days.

Why o why don't you guys uncap the speed?
As soon as NBN is available, so does your business.

It would make more sense to compete with NBN.
Offer different packages, like NBN does.
12Mbps
25Mbps
50Mbps.

Just my thoughts, sorry for the rant.
But just sick of being last to get NBN.

Cheers.

#3

ozzcaddy-MODERATOR wrote 14 weeks ago

WiFi has its restrictions such as available broadband spectrum to ISP's. Once 5G begins, that will also take so much of the available spectrum.

I am in inner suburbs of Sydney, and the NBN won't be in my area until early next year, so your not by yourself on the wait.

#4

Frosty-MODERATOR wrote 14 weeks ago

Hi Gezza,

I hear you re: NBN. It has just become available in my area (Lilydale, VIC) but I am waiting a few months for other early adopters to help NBN Co discover all the bugs in their build.

Re: variability of wireless services, this has often been an issue for mass-market products. vividwireless specifically target their product to meet a niche in the market, so their offering doesn't always suit everyone. There are alternatives around; e.g. Optus have some high-bandwidth options (Optus now own vividwireless) however these are also at a different price point. There's limited bandwidth for 4G so it just isn't practical to have a high-bandwidth, low-cost product offering (at least, not as far as I can see).

I think vividwireless (or something like it) will have a market niche to play in longer-term. Not everyone wants a fixed service like NBN and not everyone wants/needs high bandwidth (e.g. I don't … 12Mbps is more than enough for me to browse a few websites, look at Facebook and send a few emails daily). The only reason I'll get NBN at home is because I have a home phone and my wife won't let it go.

#5

Gezza wrote 14 weeks ago

Thanks everyone for your replies.

2018 -12Mbps is just too slow.
Everything in my house runs on the internet.

If I received 12Mbps all day everyday, I would be happy.
We receive an ave 7- 8Mbps that seems to fluctuate down to 2/3Mbps then some days up to 10Mbps.

If they uncapped the service and had 3 levels like NBN, I think that would compete directly with NBN.

But, like I said, as soon as NBN is available, I will be leaving.

Cheers.

#6

Gezza wrote 13 weeks ago

Another night of slow speeds.

I checked and there were 2 days of updates to the towers around me at 4017
On the 11th and the 12th.

So after the update finished, my speed has dropped.

Can someone please explain?

I will be requesting a credit for today.

1.79Mbps, I would better on ADSL2.

Cheers,

Gezza.

#7

Frosty-MODERATOR wrote 13 weeks ago

Loads to surrounding towers may still be unbalanced, even though the work is now completed. e.g. if people who usually connect to those towers are still for some reason connected to your usual tower. e.g. if your modem is still connected to some other non-optimal tower.

If you haven't done so already, might be a good idea to "move the modem around" a bit, to see if you can trigger your modem to connect to a better tower. You can monitor which Cell ID through the web interface of the modem.

If things don't improve over the next 24-48 hours, I'd recommend reporting this to tech support at vividwireless. e.g. perhaps part of the maintenance involved repositioning of antennas at the tower, which could affect your signal.

#8

Chaser12 wrote 13 weeks ago

Just speaking with support, reopening an incident from last night this speed drop is all across NSW and QLD. Why is a huge notice not appearing about this?

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