Youtube getting disconnected

If I'm watching Youtube for any extended period (+30 minutes) Vividwireless seems to disconnect the internet for about 5 minutes and then reconnects, unless I manually reboot the modem.

This only happens with Youtube for me and has been happening for the last few months. Anybody else experience this with Youtube or any other website?



Frosty-MODERATOR wrote 40 weeks ago

That's a really odd symptom.

Have you spoken with vividwireless technical support about this? If you have, what have they said about it?

This sounds like the sort of problem which will require some painstaking diagnosis, to determine which part of "the system" is causing the problem. You'll need to isolate or switch out various components methodically. e.g. when this happens, is more than one device affected, such as a PC and a phone both getting cut off at the same moment? e.g. is it only YouTube, or are other sites affected (you could run a PING from your PC to the YouTube servers and to some other servers, to see if both get cut off at the same moment). And so on ...


Sydneywizard wrote 40 weeks ago

HI Frosty. Yes I did but they could not help me. I guess I'll just have to put up with it.


Frosty-MODERATOR wrote 39 weeks ago

I'm happy to help you try to diagnose it, but as I said, it is likely to take some time.

Some other possible causes spring to mind, namely that it might be either a computer issue generally or a browser issue. If you normally use Internet Explorer for example, have you tried using Google Chrome or something like that?

It also might be caused by a malfunctioning TCP/IP stack. e.g. MTU settings can cause this sort of weirdness. If you are on Windows, try this:

I have seen that fix all sorts of odd errors, including packet loss and so on.


Sydneywizard wrote 39 weeks ago

Thanks Frosty. After doing some reading, I suspect that it's not likely Vividwireless but somewhere between the modem and the keyboard. I'll give your suggestion a go and if no go, I might check out the network adapter next.

For all I know, it could be something as simple as a faulty ethernet cable. I just hate diagnosing computer issues. Too many things to look at and most of it involves waiting between boot and reboot.


Frosty-MODERATOR wrote 39 weeks ago

Know what you mean. Differential diagnosis.

Just last week (my day job, I'm a systems admin) we eventually got to the bottom of a performance issue affecting one of the staff; it was a faulty Ethernet cable which was causing her network connection to run at 100Mb/sec instead of gigabit. Took us a few hours to find it, testing and re-testing. Its more difficult to diagnose Internet-related issues because of the variability. At least, with a local network, it should run at max speed 99% of the time.

Start with a TCP/IP stack reset, which is easy enough. Keep me posted on progress. If I get any ideas, bright or otherwise, I'll let you know.

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